Ordering Information
We've tried to make shopping as easy and friendly as possible here at Knit Witts. You have three options when making your purchase.
Visit our Secure Shopping Catalog by following the links to the left on this page.

Call our toll free order line (877) 877-5648

Print out an order form by clicking on this link

Pricing and Sales Tax:
Our prices are in US currency.
Massachusetts residents pay 5% sales tax on Non-Yarn items such as books, needles, patterns and accessories.  
Orders shipped out of state are not subject to any sales tax.

Payment Options:
We accept the following credit cards: Mastercard, Visa or Discover:   
Your credit card will not be charged until your order has been shipped.
If your order contains a back order, you will not be charged for that item until it is shipped.

If you wish to pay by personal check or Money order, Please print an order form
from the above link and mail your payment to:
Knit Witts
56 Allen Road
Brookfield, MA 01506

Your order will be shipped when your check has cleared; typically 4-7 days after your check arrives. Checks are only accepted for orders within the US. International orders require a credit card.

Shipping: Within the Continental US:
We ship our orders via US Postal service: Priority Mail. Delivery is usually within 2-3 days
Orders that are very large or heavy will be shipped by UPS ground. Delivery is usually within 7-10 days.
For other options, please call our  toll-free number at: 1-877-877-5648.

We try to fill all orders containing in stock items within 48-72 hours.
Orders placed on Friday, after 12 noon EST, will be filled on Monday.

Shipping charges are added based on the dollar amount of the order.
If you are ordering a single pattern or leaflet, we will automatically
send the order by regular first class mail and reduce the shipping charge
to $2.00  when we process the order.  ( $2.00 postage rate is effective May 29, 2007 due to postal increases)

Orders over $100.00 receive free shipping within the Continental US. If your order is $100.00 or more, but contains a back ordered item, we will hold the order and ship it complete as quickly as possible.
Orders over $100.00 to Hawaii and Alaska, will be charged actual freight. 

International Orders including Canada:
Please provide additional address information in "comments box" of our shopping cart checkout.
Your order will be confirmed via email with actual over seas or air mail shipping charges. All international orders will be charged insurance.
A credit card must be used for International Orders.

Returns:
Returns may be made within 14 days of purchase. Books, patterns, magazines, special orders and Shelby's Bin clearance and sale items are Not returnable. All items must be returned, unused in their original packaging. We suggest you return by any shipping service that allows tracking for your protection. We can not issue credit for returns that arrive damaged or that do not arrive at all.
Credit will be issued to the original credit card used for purchase.
Please note:  We reserve the right to refuse any returns that arrive after 14 days of purchase.

We work very hard to make sure your order is packed correctly and shipped promptly. Returns not resulting from our error will be charged a 15% restocking fee.  Shipping charges are not refundable.
Returns from orders that received free shipping: We will recover the cost of the shipping before issuing credit on these returns.

Privacy Statement:
Knit Witts Yarn Shop is committed to protecting your privacy. Any information we collect will only be used to process orders and facilitate communication between Customers and Knit Witts Yarn Shop. We will not disclose, rent or sell your personal details.

How to Contact Us:
We value your input. If you have any suggestion - please contact us by filling out our contact form.