We've tried to make shopping as easy and friendly as possible here at Knit Witts.
Visit our Secure Shopping Catalog by following the links above on this page.
Or call our toll free order line (877) 877-5648
How To Contact Us:
We value your input. If you have any suggestion - please contact us by filling out our contact form.
Pricing and Sales Tax:
Our prices are in US currency.
Massachusetts residents pay 6.25% sales tax on Non-Yarn items such as books, needles, patterns and accessories.
Orders shipped out of state are not subject to any sales tax.
We accept the following credit cards: Mastercard, Visa or Discover:
Your credit card will not be charged until your order has been shipped.
If your order contains a back order, you will not be charged for that item until it is shipped.
Shipping: Within the Continental US:
We ship our orders via US Postal service: Priority Mail. Delivery is usually within 2-3 days
Orders that are very large or heavy may be shipped by UPS ground. Delivery is usually within 7-10 days.
For other options, please call our toll-free number at: 1-877-877-5648.
We try to fill all orders containing in stock items within 48-72 hours.
Orders placed on Friday, after 12 noon EST, will be filled on Monday.
Please be sure your email address is correct when placing your order in case we need to contact you with questions about your order.
Our primary method of contacting is via e-mail.
We are now connected to the USPS website so that shipping amounts are calcuated based on weight by the USPS.
If you are ordering a single pattern or leaflet, we will continue to automatically send the order by regular first class mail and reduce the shipping charge to $3.50 when we process the order. Please note that this reduced shipping is for SINGLE pattern leaflets only and not for pattern booklets or magazines.
Orders over $100.00 receive free shipping within the Continental US. If your order is $100.00 or more, but contains a back ordered item, we will hold the order and ship it complete as quickly as possible.
International Orders including Canada:
Please provide additional address information in "comments box" of our shopping cart checkout if needed.
All international orders will be charged insurance. All International orders will be shipped by US Priority Mail International.
Returns may be made within 14 days of purchase. Books, patterns, magazines, special orders, final clearance and sale items and gift certificates are Not returnable. All items must be returned, unused in their original packaging. We suggest you return by any shipping service that allows tracking for your protection. We can not issue credit for returns that arrive damaged or that do not arrive at all. Credit will be issued to the original credit card used for purchase.
Please note: We reserve the right to refuse any returns that do not meet the requirements of our return policy.
We work very hard to make sure your order is packed correctly and shipped promptly. Returns not resulting from our error will be charged a 15% restocking fee. Shipping charges are not refundable. Returns from orders that received free shipping: We will recover the cost of the actutal shipping before issuing credit on these returns.
Knit Witts Yarn Shop is committed to protecting your privacy. Any information we collect will only be used to process orders and facilitate communication between Customers and Knit Witts Yarn Shop. We will not disclose, rent or sell your personal details.